Branch Transformation 2019

London, UK
November 19-20, 2019

Branch Transformation 2019 is the world’s leading conference dedicated to the branch and digital transformation. It is the ideal forum for evaluating the next steps in your journey to perfect the branch. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing their responses to the new banking paradigm. Branch Transformation 2019 attracts 550+ pioneering banks and industry partners from over 50 countries worldwide – click here to see the list of the 184 organisations represented at the 2018 conference.

Key themes:

  • AI in customer intelligence
  • Assisted self-service
  • Branch design
  • Branch process redesign
  • Cash automation and recycling
  • Coin handling
  • CRM
  • Customer experience
  • Data analytics
  • Digital transformation
  • Human interactions
  • Omnichannel integration
  • Managed services
  • Mobile banking
  • Role of staff
  • Security
  • Teller automation
  • Video analytics and security

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