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All the next-gen financial technology in the world is useless if clients do not trust you. And trust begins with deeds and proper communication.
SVB’s bankruptcy has several lessons to teach us. To me, the main one is that communication matters, especially in times of crisis.
In this article, I’ll show you how proper communication can increase customer engagement, cement customers’ trust in your services or product, and save your business from sinking. Also, I’ll show what makes up a benchmark business-to-client communication in Fintech.
Welcome to the Wealthtech Weekly, your roundup of the latest news and trends in the fintech industry.
What’s going on:
- Ritholtz Wealth Management buys BlackRock's business spinoff
- Euronext and Allfunds no longer have a deal
- Orion reveals a new compliance tool
- Wealth Dynamix has a new Chief Strategy Officer
- BridgeFT receives a 2023 Wealth Management Award
- Equisoft nets funding to back its expansion
- New survey pins vectors of Wealthtech’s evolution
- Advisors are increasingly willing to invest in Wealthtech solutions
Let’s zoom in on these updates.